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Refund Policy

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at feedback@autoessa.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@autoessa.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

We offer free return shipping for all items. If you need to return a product, simply send it back without worrying about any shipping costs. Once we process your return, you'll receive a full refund. Please note that return times may vary based on your location. For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Rest assured, we will cover all return shipping costs and handle your return with care.

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